Job Title: Senior Vice President, Operations –Central Region
Position Location: Home office with travel as required
About the Service Companies:
The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 4,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under Gridiron Capital's ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.
The company operates through three separate business groups:
Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
Hospitality Services – Food & Beverage and Hospitality Staffing for Stadium/Arenas, Schools/Universities, Conventions and Corporate Dining, Caterers and Restaurants
Specialty Services – Window and Chandelier Cleaning, Pressure Washing, and Exterior Building Cleaning
Position Overview
The SVP, Operations – Central Region is responsible for the overall leadership and management of assigned accounts and/or properties in the Central region. This position will successfully lead, develop, and manage profits and losses while generating strong revenues, margins, and EBITDA to ensure the achievement of ROI targets. The SVP, Operations will drive employee engagement, performance effectiveness, and employee retention. This position will ensure that retention is a top priority among direct reports and at assigned accounts and/or properties.
In this role the successful candidate will provide management and oversight, demonstrate a commitment to excellence, and will have a passion for possibility with a proven record of successful strategic planning and implementation. The position will collaborate with leaders from across the organization in order to meet the company’s objectives. This position will also provide insight and recommendations regarding operations, client care and services, forecasting, revenue tracking, process improvements, and deal structuring. The SVP, Operations - Central will use information, systems, and processes to evaluate and help solve complex business challenges and ensure targeted growth objectives are achieved.
Roles and Responsibilities:
- Serve as the liaison to current and prospective clients as assigned
- Assist and/or travel with Sales team members to determine operational feasibility of new business proposals and help structure operationally-sound and profitable deals
- Live by our values and guiding principles as described in the TSC Way
- Have a competitive passion, customer focus, diversity of thought and entrepreneurial spirit. Be committed to serving our customers, team members, community, and owners
- Grow new relationships and build accounts with clients
- Create innovative strategic plans that are client-focused
- Manage a diverse, multi-disciplined team of professionals
- Professionally develop Area VPs, Area Directors, and Program Managers
- Evaluate operations and identify trends; provide insight and recommendations regarding budgeting, monthly forecasting, revenue and billing, and overall process improvements
- Drive implementation and adoption of new systems and processes
- This list of essential functions, other duties, mental and physical demands, requirements and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.
Requirements:
- Four (4)-year degree in Business, Marketing, or Management. MBA preferred
- Minimum of ten (10) years of Senior Management experience in the casino or hotel industry
- Proven ability to establish yourself as a strategic advisor for both internal and external stakeholders
- Outstanding ability to build customer relationships based on trust
- Operate with a high degree of ethical standards at all times
- Exceptional communication skills, both written and verbal
- Strong team building skills and ability to motivate others
- Extensive managerial experience in high volume, upscale hotels/resorts/casinos
- Advanced knowledge of Front & Back of House in hotel and F&B operations within the casino and hotel industries
- Extensive contract relationship skills
- Ability to travel up to 75% and work irregular hours, as needed
Critical Requirements:
Live by The TSC Way, specifically our values and guiding principles. The TSC Way should form the basis for all of your efforts, activities and results in support of this company and Managed Services. If you are operating with an eye towards these values and guiding principles, we will win.
Operate with precision and consistent excellence and identify ways to make Managed Services more efficient and consistent. I want you to see a need, develop a plan to solve it, and then follow-through until timely completion.
Communicate. We expect you to communicate to me (SVP, Operations – Managed Services) all information in keeping with the CEO’s Critical Information Requirements in a timely manner. However, beyond that I want you to communicate as necessary to support my decision making in the future.Furthermore, if you need support or guidance, ask.
